Privacy Policy
At Grand hotel downtown, we take your privacy seriously. This Privacy Statement explains how we treat your personal data when you stay with Grand hotel downtown, visit our websites or purchase our services and products.
WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?
RESERVATION:
When you make a reservation, you provide us with reservation data such as your name, (email) address, phone number, reservation details and payment information as applicable. We use this data to process the reservation and your stay, for billing purposes, and to communicate with you about your reservation. If you use a social media account to make your reservation, we can retrieve part of the reservation data from your social media account. If you book via a booking agent, the agent will provide us with such data.
ACCOUNT:
To simplify future bookings, you can choose to create an account to save the data you provide us during your booking.
AT THE CHECK IN:
We register some personal data. This may include your date of birth, nationality, visa information, place of residence, date of arrival and or your profession. We may also be obligated to verify your identity at arrival based on a passport or other ID document. We will only make a copy of your identification document if we are obligated to do so.
ROOM SYSTEMS:
We store data about your use of the systems in the hotel room to ensure that the systems and appliances in our rooms work correctly. We also use such information at an aggregated level to learn about how customers use our services and how we can improve our services.
PARKING:
If you park in our parking garage, we may need to process your license plate number in order to give you access to the parking garage.
SECURITY:
We endeavour to protect our property, employees, guests and their belongings from illegal activities such as theft and vandalism. Personal data may be processed in this context by or on behalf of Grand hotel downtown, including the use of CCTV surveillance.
MARKETING:
We provide our customers with targeted commercial communications for our own products and services. This means that we base such communications on data we have collected in the context of previous orders/bookings, such as your purchase history, your age, online behaviour on our websites or data we have collected in the context of your stay in our hotel.
You can easily opt-out for such communications when you make a reservation via our websites or via the unsubscribe button included in such communications.
With your explicit consent, we and our partners use cookies and similar techniques for the purposes of online cross-site targeted advertising. Please read the "Cookies" section below to find out more.
NEWSLETTERS
We regularly provide you with newsletters via e-mail if you sign up for such updates. We also send newsletters to existing customers. If you no longer wish to receive such newsletters, you can unsubscribe at any time.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
We handle your personal data discreetly and will process the personal data only for strictly our own purposes. We will never sell or give your personal data to third parties without explicit prior consent. We will only transfer your personal data to third parties if it is necessary for us to fulfill our contractual obligations towards you or when it is necessary to perform functions you have granted consent for us to do. The third parties we work with are bound by the same conditions toward you and your personal data as written in this privacy statement.
We automatically collect generated information for statistical purposes. This information tells us how well our Websites are functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly.
We automatically collect generated information for statistical purposes. This information tells us how well our Websites are functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly.
YOUR RIGHTS
We want to make sure that you are fully in control of your personal data. You have multiple rights and we want to ensure they are respected. If you wish to exercise any of your rights, please make your request by sending an e-mail to:
Please state clearly in the subject heading what type of request you are making including as much detail as you can to assist us complete your request as quickly as possible. We will complete your request within 4 weeks.